Refund Policy
Returns
IMPORTANT INFORMATION TO READ BEFORE INITIATING A RETURN
Checking the batteries to make sure that they are fresh and properly installed can prevent 95% of all returns. Any of our products that have been switch-adapted will only work with “mono” adapters and will not work with “stereo” adapters.
Refunds
We only give refunds or fix the toy if the cable has come out of the toy, the item was damaged during transit, or the stitching has undone within 30 days of delivery. We do not give refunds for orders that were ordered by the customer incorrectly, want to change the item or if the item is not suitable, any item that has been written on with permanent marker, has stickers/labels on it, been dropped, been tampered in any way, shape or form cannot be returned for a refund, a credit or an exchange. We only give refunds on switch buttons if damage occurred during transit.
Items being returned must be in the same condition as when packaged. All original accessories must be included.
If you need to return an item please contact switchtoyfamily@gmail.com
SHIPPING INSTRUCTIONS
Instructions for returning an item: Email us with an image of the issue (we will give you an address and information on how to return). Write the address on the outside of the box. Insure your package and keep your receipt. Pack your item(s) securely to prevent damage. To ensure efficient delivery, we suggest you send your return via a trackable method. Customers are responsible for return shipping costs if items are found to be in good working order.
DAMAGED/DEFECTIVE
Please notify us within 10 days of receipt of any discrepancies, items damaged in shipping and/or faulty items damaged in shipping. For damage claims, please include a picture of the outer packaging and damaged item.
PLEASE NOTE: There is a $35 (Domestic) and a $50 (International) diagnostic fee for each returned item found to be in good working order.
If you have any questions regarding returns and repairs information, please contact us at email switchtoys@gmail.com